Effective Date: June 5, 2025
1. Before Sample Collection
Full Refund:
If you cancel your order before the sample collection, a full refund will be issued, minus any processing fees associated with your payment method.
2. After Sample Collection but Before Dispatch
10% Deduction:
If you cancel after the sample has been collected but before it has been dispatched to the lab, DNA Labs Nigeria will deduct 10% of the amount and refund the remaining 90%.
3. After Dispatch but Before Delivery to Lab
20% Deduction:
If you cancel after the sample has been dispatched but before it has been delivered to the lab, DNA Labs Nigeria will deduct 20% of the amount and refund the remaining 80%.
4. After Delivery and During Initial Processing
40% Deduction:
If you cancel after the sample has been delivered to the lab and is in the first stage of sample preparation, DNA Labs Nigeria will deduct 40% of the amount and refund 60%.
5. Inconclusive Results
Retest Option:
If the samples do not yield results, DNA Labs Nigeria will provide a free retest.
Refund Option:
If you insist on a refund instead of a retest, DNA Labs Nigeria will deduct 70% of the amount and refund 30%.
6. No Refunds After Full Processing
- Once the testing process has been fully initiated and completed, no refunds will be issued.
7. Additional Testing Costs
- If additional testing is required for conclusive results, you will be notified of the extra cost beforehand. No refunds apply if you decline further testing.
8. Disclaimer of Liability
- DNA Labs Nigeria is not liable for errors or omissions in reports and does not provide refunds in such cases.
9. Governing Law and Jurisdiction
- This policy is governed by the laws of the Federal Republic of Nigeria. Any disputes will be subject to the exclusive jurisdiction of the courts in [Insert Nigerian City, e.g., Lagos or Abuja].
Contact Information
For refund-related queries, contact:
Address: [Insert Nigerian Office Address]
Email: info@dnalabsnigeria.com